McDonalds – Customer Care Assistants
What is the purpose of the role of Customer Assistant?
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. You'll be working in our fastmoving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Main Responsibilities
- Act as a host; be approachable, friendly and anticipate customer needs
- Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant
- Answers customers queries confidently and professionally
- Use initiative and confidence; approach and interact with customers
- Adapt to each customer’s needs; be customer confident and provide an individual experience that exceeds their expectations, e.g ;
- Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures, e.g offer to clean trays, help parents with pushchairs or make a child’s visit special
- Direct queues during busy periods
- Work as a supportive team member and more…
Position Attributes
- Confident in approaching and dealing with diverse groups of people
- Friendly, courteous, and helpful behaviour will come natural to you
- Excellent teamwork skills
- Effective communication skills such as attentive listening, face to face verbal communication and eye contact are a must
- Understand the importance of maintaining high standards of cleanliness
- Ability to use own initiative
- The ability to maintain high energy levels whilst working both efficiently and productively.
If you're interested in the role, please send your CV to employerliaison@cardiff.gov.uk. A member of the team will then contact you to go through a short pre-screen interview to determine suitability for the role.
