Receptionist

Receptionist - Elevate Your Hospitality heart at The Bear Hotel

Salary : £11.00 per hour

Hours : 3 day / week (24 hours). Mix of mornings / evenings and some weekends (part of a rota)

About Us:

At The Bear Hotel, we're more than a hotel; we're architects of unforgettable experiences. Nestled in the heart of the community in Cowbridge, offering a fabulous place for guests to eat, meet or stay in our many restaurants and stunning guest rooms. At The Bear, we offer not just a job but a journey into exploring your own goals in hospitality.  As part of the Town & Country Collective, we are committed to redefining hospitality with a unique blend of Welsh warmth, innovation, and exceptional service.

Why Join Us: Why not, we offer,

• A Professional Oasis: Join a dynamic team in an enchanting location and experience the benefits of a professionally managed establishment with personality

• Championing Excellence: Our values of passion and professionalism underpin everything we do, offering you the opportunity to excel in your career.

• Creating memorable experiences: Bring our service promises to life by anticipating our guests needs and making their stay an experience they will never forget.

• Beautiful market town surroundings: Immerse yourself in the wealth of independent shops of a Welsh Market Town

That’s not all, we want you to be part of our hospitality family, who believe in looking after each other, which is why we offer,

• Complimentary food whilst on duty
• Preferential rates for accomodation
• Qualifications relevant to your role (if you choose)
• A training and development pathway to help you be the best of you
• A work buddy to show you the ropes
• Discounted meals for you (for up to 4 people)
• A reward scheme to recognise elevated service experiences
• A Performance Management framework to help you achieve your goals

Key Responsibilities:

Receptionist – Giving a warm Welsh welcome to our guests: We're seeking a receptionist who is passionate about delivering exceptional customer experiences. Anticipating our guests needs and making sure their stay with us is set up to create a memorable experience.  We welcome ideas to constantly improve, driving the room revenue forward and working collaboratively with our Front of House team to deliver exceptional guest experiences and generating profit.

Guest Experience Guru: Continue to find ways to elevate the service we offer our guests so they will always remember how we made them feel and the memories of staying with us. Listen and anticipate their needs where possible by adding little touches they didn’t expect.

Help us deliver and grow our business: Support our room yield by showcasing our rooms and overnight stays, we are unique and we want our guests to experience our Welshness in stunning locations.

Requirements:

• Experience: Previous customer service or receptionist experience, showcasing your commitment to creating guest experiences they won’t forget.

• Passionate Personality: Perfect for creating positive guest experiences and cherished memories.

• Team Catalyst: The ability to collaborate with the rest of the team, particularly the Front of House team to ensure their welcome into our hotel runs smoothly.

• Communication Champion: The ability to communicate well with our guests and listen if we get something wrong, and help fix the issue and re-establish the customer experience to be a good one.

• Grow our business: By managing reservations and the guest experience at point of booking so we get it right for our customers and their experience is what we promised at time of booking.

Join Our Journey:

If you're ready to embrace this exciting opportunity at The Bear Hotel and embark on a thrilling career adventure, send your CV to People@townandcountrycollective.co.uk

Or send your linkedin CV if you prefer.

We’d love to hear what you have to say about why you could be the right person to join our family so record a video of yourself (in 2 minutes or less), answering these 2 questions, and send it to whatsapp no : 07822 014266

Question 1 – What could you offer us in being the first touchpoint in welcoming a customer into our hotel? How would you elevate that experience?

Question 2 – Why did you choose us, what stood out for you?

Discover more about our family and our commitment to excellence at www.townandcountrycollective.co.uk

Come and be a part of our Town & Country family, where we don't just provide hospitality; we create memories that last a lifetime, whilst investing in your future.